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Philadelphia, Pennsylvania
April 2–4, 2019
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Wednesday, April 3 • 12:30pm - 12:50pm
The Comcast Gang Builds a Virtual Assistant in 8 Weeks - Jason Michener, Comcast

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The Product ask was to build a customer service virtual assistant accessible from existing mobile applications in 8 weeks. The Engineering ask was to build the basis of a digital first AI platform that can evolve to meet our emerging customer service needs. In the fall of 2017, Comcast pulled together a cross-functional team of software developers, product representatives, data scientists, and cloud experts. Building on the open source, cloud-native extensible services created by other Comcast engineering teams, they were able to deliver new capabilities on this new platform, in a multi-cloud way using Cloud Foundry, in record time. In this demo, I will discuss how we did it, do a live demonstration of how a customer uses our new Xfinity Assistant, and show what’s on the roadmap.

Speakers
avatar for Jason Michener

Jason Michener

Director, Software Development & Engineering, Comcast
Jason Michener is the Engineering Director for the Xfinity Assistant and the aIQ platform that drives it. Before moving to management, Jason was an MSSQL DBA, a web developer, a .NET devotee, and a software architect. A dedicated proponent of servant leadership and developer enablement... Read More →


Wednesday April 3, 2019 12:30pm - 12:50pm
The Foundry (Sponsor showcase) - Hall G